TOLL FREE FOR USA-CANADA: 1-866-356-5524 (Call Us, English speakers crew) Business Hours: Monday to Sunday: 9 am 1 pm (by mornings) - 4pm - 8 pm (by afternoons) Peruvian Time Zone: GMT - 5 hours

2. Payment of trek deposit: You will need to pay the trek deposit of US$200 per person within 07 days of us accepting your booking. We will send you details of how to pay the deposit when we confirm your trek booking in the trek confirmation email:
* these are the fastest & most secure form of payments in Peru:

1.- by Western Union money transfer
2.- by VISA Payment On-Line
3.- by Mail Order System On-line by Amex and Master Credit Cards (MOTO)

We will confirm your trek reservation by email very soon (ASAP) and at least within a couple of days.

Further details of how to send the deposit are included with our trek booking confirmation email. The remaining balance is to be paid in our office at least two days prior to your trek departure date. Payment can be made only in cash US$, Euros, local currency (Peruvian Soles), or American Express Travel Cheques (2% bank commision to convert it to cash, to US$ or local currency (Peruvian Soles)).

Please cut and paste the following section below into your email to us and just fill in any missing blanks.

Dear Andean Life

Details of our group:

Any other information:
 

Notes:
 

2. A free airport to hotel transfer is provided for groups of  01 person or more. Obviously if you want an airport to hotel transfer we will require your flight arrival details: Airline, flight number, expected arrival time and date. (to be confirmed at least 7 days in advance).

3. Student discounts: If you are claiming a student discount you must send us a 'JPEG' scan of your ISIC card by email within 03 days of us accepting your booking. Only a valid ISIC card is acceptable. If you cannot provide us with a scan of your ISIC card within 3 days of us accepting your booking we will charge you the standard adult trek price. We cannot obtain the discount at a later date.There is no age limit for students.
You MUST bring the ISIC card to the office when you pay the trek balance and take it with you on the Inca Trail as it will be checked several times by government officials. Unfortunately no other forms of student identity are acceptable (university cards, international youth cards, teachers cards etc). If you forget your ISIC card or lose it then there is a risk that you may not be allowed to start the Inca Trail. Many students have been turned away at the start of the trek this year for not having a valid ISIC card. (Note: it is a rule to follow according the bookings regulations on the Inca trail 2009)

4. Child discounts: Children under 16 years old receive a US$40 discount. If you are claiming a child discount you must send us a scan of your child's passport (page containing photo and date of birth) by email within 3 days of us accepting your booking. If you cannot provide us with a scan of your child's passport within 3 days of us accepting your booking we will charge you the standard adult trek price for your child. (Note: it is a rule to follow according the bookings regulations on the Inca trail 2009)

5. Children under 08 years old receive a US$70 discount, If you are claiming a children discount you must send us a scan of your children's passport (page containing photo and date of birth) by email within 3 days of us accepting your booking. If you cannot provide us with a scan of your children's passport within 3 days of us accepting your booking we will charge you the standard Child trek price for your children. (Note: it is a rule to follow according the bookings regulations on the Inca trail 2009)

SAE members: $15 discount per person, it will be discount at the time of your  final balance payment.(Please show your SAE member card to our office crew once you are in Cusco and you will get the discount)

6. If you have a hotel reservation in Cusco please include the name of your hotel on the reservation form. This allows us to locate you if there are any problems with your arrival. You will also be asked to confirm your hotel in Cusco when you come to the office to pay the trek balance. Good information about hotels in Peru can be found on the web site www.andeantravelweb.com/peru/hotels/cusco 

Andean Life Trek Cancellation Policy

1. The trek deposit must be paid prior to the date shown on the trek confirmation email. Clients must email Andean Life to confirm that they have paid the deposit. Failure to pay the deposit and/or inform us of the deposit payment details before this date will result in automatic trek cancellation.

2. The trek balance must be paid in the Andean Life office prior to 8pm at least 2 days prior to trek departure. Failure to pay the trek balance prior to this time will result in trek cancellation.
Note: If you really can not arrive 2 days before you start the trek, we have to get an email from you in order to coordinate how you could pay the trek balance.

3. Trek cancellations made between payment of trek deposit and 8pm 2 days prior to trek departure date: Return of all payments made, less the trek deposit of US$200 per person, less any costs associated with receiving and returning the payment.

4. Trek cancellations made after 8pm 2 days prior to trek departure but prior to boarding the bus on the morning of the trek:

(a) In the event that the trek is completely cancelled and none of the group members depart: Refund of 50% of trek value. However not all of the refund will be made in cash. Some of the refund will comprise your Inca Trail and Machu Picchu entrance ticket, your bus ticket from Machu Picchu to Aguas Calientes and your return train ticket from Aguas Calientes to Cusco (approximate value US$155). Please note that the client will be responsible for changing the dates of any of these tickets (if necessary) and any costs associated with such changes.
(b) In the event that the client cancels their trek reservation but the rest of the group continue on the trek: No cash refund. However we will give to your Inca Trail and Machu Picchu entrance ticket, your bus ticket from Machu Picchu to Aguas Calientes and your return train ticket from Aguas Calientes to Cusco (approximate value US$155). Please note that the client will be responsible for changing the dates of any of these tickets (if necessary) and any costs associated with such changes.

5. Trek cancellations made after trek departure (ie once you have boarded the bus): No refund.

In all instances of trek cancellation by the client Andean Life will provide written confirmation of the cancellation and details of any payments lost so as to be used in the event of any insurance claim made by the client.

We will confirm your trek reservation by email within a couple of days.
We will require a trek deposit of US$200 per person paid within 07 days of us confirming your trek booking. The date by which the trek deposit has to be paid and details of how to pay the trek deposit will be included in the trek confirmation email.

Single traveller booking are accepted for the group service. There are optional US$15 single tent supplement.
 

• (Note: If  you would like to Pay by another way, please use our options by  Western Union money transfer or  by Mail Order System On-line by Amex and Master Credit Cards (MOTO), Further details of how to send the deposit are included with our trek booking confirmation email.

Andean Life Tour Operator

Main Office N° 1 : Calle Santa Teresa 381, Plaza de Armas, Cusco, Peru
Office N° 2 : Calle Plateros 372, Plaza de Armas, Cusco, Peru
(Both ones located just half block from the main square of Cusco City)
Office Telephones: 00-51-84-261269,  00-51-84-221491
Emergency Mobil Phone: 00-51-84-984-673544

Licensed Inca Trail tour operator, specialists in trekking in the Andes (Inca Trail to Machu Picchu and other treks)
©Andean Life 1999 - 2005. All material within this web site is original work and subject to national and international copyright laws and cannot be reproduced without the written permission of the copyright holder. All rights reserved.


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